Emergency Alert Response System (EARS)

The Emergency Alert Response System (EARS) is a medical communications and personal response system ensuring a quick and efficient response to any emergencies that may occur in the home. Assistance is available 24 hours a day, 7 days a week year-round. In addition, the program provides social reassurance to relieve isolation and improve the quality of life. 


  • 62 years of age or older
  • Medically frail and/or homebound
  • Must live alone or with a severely disabled person
  • Reside in the City of Los Angeles
  • Meet income eligibility guidelines and be on a fixed income
  • Must be enrolled in Case Management services through the local Multipurpose Senior Center

How Does It Work?

When a button is pressed on the unit or pendant, the 24-hour emergency response center is contacted. Within seconds there is a direct voice communication with an operator through the built-in speaker/microphone at which time the user can communicate with the operator. In an event of an emergency, help is immediately dispatched and important medical information is relayed to the paramedics and emergency room personnel to ensure appropriate and timely treatment. In addition, family members or the listed emergency contacts are notified. 

How Much Does It Cost?

This service is provided at no cost to qualified older adults. Those who don't qualify based on our requirements may pay the unsubsidized costs directly to the service provider. 

For more information about the EARS program, please contact us at 213-482-7252 or email age.ears@lacity.org.